Drive success of the team and program through continuous improvement to enhance operational efficiencies.Manage the established team of loan officers and processors, fostering an environment of operational excellence and continuous improvement.Enhance and develop comprehensive training materials, supplementing the existing framework as necessary.Establish performance tracking mechanisms and best practices to enhance overall operational efficiency.

Develop effective call workflows and scripts, ensuring alignment with company values and brand.Lead the hiring process for loan officers, including sourcing, screening, and onboarding.Serve as the subject matter expert (SME) for Loan-focused Call Center operations and develop a comprehensive 30-60-90 day plan.Responsibilities of the Call Center Operations Director will be split between 2 Phases: For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. We can facilitate w2 and corp-to-corp consultants. The successful candidate will play a pivotal role in driving the successful launch and continuous optimization of the Call Center within a three-month timeline, with the opportunity to scale operations thereafter. This individual will be responsible for developing and implementing strategic initiatives to build a high-performing team of loan officers and processors, while aligning operations with the company values and goals. Our Industry leading FinTech client is seeking an experienced and dynamic Call Center Operations Director with expertise in the loan industry to spearhead the establishment and management of a Loan-focused Call Center. Hybrid in South Charlotte: 3 days onsite / 2 days remote**.

Director call center operations jobs